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Many people talk about people having the wrong attitude to deliver world class customer service. I often hear "people need to have the right attitude" or "he/she has a terrible attitude - can't have them dealing with customers".
The customers and fellow team only see the behaviours they exhibit.
It is from behaviours that people determine "the attitude" or speculate as to the attitude - drawing their own assessments from the visible signals.
Forget the attitude - focus on the behaviours and get them right.
And we all know the starting point for excellent customer experiences dont we?